National Reference Laboratory was created to increase the spectrum, coverage and overall efficiency of laboratory testing in the region, while implementing international best practice reference laboratory processes and setting a new benchmark for quality standards.
National Reference Laboratory must become the role model for the delivery of high quality patient care within the regional laboratory community, providing high-quality, cost-effective, innovative laboratory services that will enhance patient health.
Initiatives will include:
EXCELLENCE: in technology and consultative services.
CARING: by all staff for those we serve.
INTEGRITY: in our interactions with customers, colleagues, and ourselves.
COLLABORATION: between all stakeholders to ensure collective wisdom and knowledge.
CULTURAL SENSITIVITY: value and respect our patients, staff, and visitors regardless of cultural background, race, gender, religion or disability.