Technical Support Call Center Hours

8 am - 10 pm Sunday-Thursday

8 am - 7 pm Saturday

+971-800-NRL (675)

customercare@nrl.ae

Mission, Vision & Values

Vision

National Reference Laboratory was created to increase the spectrum, coverage and overall efficiency of laboratory testing in the region, while implementing international best practice reference laboratory processes and setting a new benchmark for quality standards.

Mission

National Reference Laboratory must become the role model for the delivery of high-quality patient care within the regional laboratory community, providing cost-effective, innovative laboratory services that will enhance patient health.

Initiatives will include:

  • The provision of reliable, timely, and informative services to physicians and other health care providers for the benefit of the patient
  • The education of current and future laboratory technicians, physicians, and other health care professionals in the science of laboratory medicine
  • The development of improved laboratory technology and services through applied research
  • Fostering a workplace environment that promotes a sense of pride and accomplishment through the recognition of innovation, dedication, collaboration and professionalism

Values

EXCELLENCE in technology and consultative services

CARING by all NRL staff for those we serve

INTEGRITY in our interactions with customers, colleagues and ourselves

COLLABORATION between all stakeholders to ensure collective wisdom and knowledge

CULTURAL SENSITIVITY ensuring all NRL staff value and respect our patients, each other and our visitors regardless of cultural background, race, gender, religion or disability