Technical Support Call Center Hours

08:00 – 22:00 Sunday – Friday

Closed Saturdays. Email queries will be responded
to within our business hours.

+971-800-NRL (675)

How We Do It

Quality Management and Accreditation

Quality Management is integral to National Reference Laboratory's ethos and day-to-day operations

National Reference Laboratory has established international best practice procedures and quality control measures in each phase of service delivery.

Logistics

National Reference Laboratory operates a seamless logistics infrastructure, built on a foundation of quality specimen transportation guidelines.

This robust logistics solution set a new benchmark for quality specimen transport standards in the region which leads to improved turn-around time and faster diagnosis.

 

Connectivity Solutions

National Reference Laboratory is the first standalone laboratory in the region to apply the advanced Cerner Laboratory Information System (LIS).

All instruments and quality monitors are interfaced to the Laboratory Information System (LIS) as the backbone of our automation and expansion capabilities, allowing the immediate identification of issues prior to reporting patient results.

 

Technical Support

National Reference Laboratory is driven by a customer-centric philosophy, our clients are in the focus of everything that we do.

In line with this commitment we are proud to deliver best-in-class technical support services and continuously improve through the application of modern technologies and a dedicated Technical Support Team.

World-class Facilities

The network of National Reference Laboratory is comprised of fully-automated state-of-the-art laboratories.

The fully-automated laboratories of National Reference Laboratory are specifically designed to meet the evolving needs of all healthcare stakeholders in the UAE.